How it works
One record, three ways in
The public site, the resident portal and the board console read the same records. Nobody copies anything between them.
An ordinary week
What a week on the board looks like
Five real jobs, each done once, each leaving a record the rest of the board can see.
-
Mon
A neighbor reports a new fence.
Record the violation and send the courtesy notice. The status moves to "warning sent" by itself.
-
Tue
A dues check arrives.
Press Paid and add the check number. The portal balance and Collections update together.
-
Wed
A clubhouse request.
Check the calendar and approve. The booking fee and deposit post to the household's account.
-
Thu
The water's off tomorrow.
Post an announcement. It appears on the site and portal and is emailed to residents who opted in.
-
Fri
A title company needs a letter.
The request is already paid. Issue the closing letter from the queue.
Roles
Everyone sees their part, and only that
Access follows the seat a person holds. When the seat ends, the access ends with it.
Homeowner
- Sees the balance, notices, requests, bookings and ballots
- Can't see a neighbor's record
Renter
- Gets bookings, the forum, lost pets and requests
- The owner's balance and ballot stay with the owner
Treasurer or director
- Gets the whole console
- Can't see who filed a complaint if the board chose "President only"
President
- Everything, including who filed
- Site settings, feature switches and the audit log
Committee member
- A portal page showing what the committee may decide
- No console access
Collections
When somebody stops paying
The account becomes a question of proof. The steps are already on file, in order, and Collections shows what's missing.
- 1
Charge recorded.
It cites the board vote behind it. The limitations clock runs from its own due date.
- 2
Notice sent.
Numbered, with the delivery method, address and result recorded.
- 3
Warning and privileges.
Amenities and voting pause after your threshold and warning.
Optional - 4
Plan offered.
The owner can request a payment plan from the portal.
- 5
Readiness check.
"Provable", or a named list of what's missing before a lien.
Getting started
From "let's try it" to residents signed in
Most of setup is typing in what you already know. Do it yourselves with the guide, or have us do it.
Open the demo.
Nothing to install and nothing to sign.
Talk to us.
We confirm your plan and create your community at yourname.hoainabox.com.
Set it up.
Follow the setup guide, "an afternoon's work, in order": name, logo, contact details, switches, homes.
Invite residents.
Invitations go by email. New account requests wait for the board to match them to a home.
Your domain, when ready.
Point it at us whenever you like. Nothing is rebuilt.
FAQ